Worth knowing / FAQ
1. Which railway stations are near the Chamäleon?
We recommend you arrive by public transport.
S-Bahn Hackescher Markt: Lines S 3, 5, 7, 9, 75
Subway Weinmeisterstraße: Line U 8
Bus: Line 348 as well as night busses
MetroTram: M1, M2, M4, M5, M6
For further information on Berlin's public transport system please visit www.bvg.de
2. Where is the best parking option?
3. Which modes of payment are available?
Box office: cash, credit card, debit card
Online: paypal, "Sofortüberweisung" (German bank accounts only)
Hotline: credit card, invoice (German bank account only)
4. What do mobility-disabled persons need to know when visiting the theatre?
The Chamäleon is located in a historically listed building on the first floor. Mobility-disabled persons and people in wheelchairs can use the elevator in the personnel section which is located in Hof 2, Aufgang 5. A unisex toilet for disabled persons is also available in the personell section. If you are mobility-disabled, please make your reservation via telephone under +49 (0)30 4000 59 0 and let our staff know your requests concerning seating and assistance.
5. Do you have special group discounts?
We consider a group to be 15 people or more. For group bookings, please contact one of our staff members for information and bookings:
030-4000 59 23
030-4000 59 46
6. Can I bring children?
Children are always welcome with us. Due to the complex subject matter of a nonverbal show and the length of the performance we recommend our shows to children aged 6 or older. For certain shows other age recommendations apply which we announce individually on our website. Please understand that our staff is required to ask you to leave the auditorium upon frequent disturbance. In this case, your ticket will remain valid until the end of the performance.
The general discount for children up to 12 years is 50% off the regular ticket price.
At certain times we also offer family specials, which will give you special discounts. Please call our ticket hotline for details: +49 (0)30 4000 590.
7. Is the program also suitable for foreign guests?
Our shows are perfectly suitable for foreign guests as the communication occurs predominately “without language”.
8. Are discounted tickets available?
Discounted tickets are available for performances on Tuesdays to Fridays, Saturdays at 9:30 pm and Sundays. Discounts apply to pupils, students, retirees, disabled or unemployed persons upon presentation of a valid document.
Our "Students Only" Special: In addition, pupils and students can get tickets for 19,00 € in all available price categories at our box office 30 minutes before the performance. A valid student ID is required, no reservation possible. Offer does not apply to special events.
9. I have booked my tickets online and did not receive a confirmation. What can I do?
Please check your spam-folder in case the confirmation was considered spam. If this is not he case, please call us on +49 (0)30 4000 59 0 and we will check the status of your booking.
10. How long does the delivery of my tickets take?
We will mail your ticket within one working day. However, please note that the delivery within Germany might take up to 7 days. In case your tickets do not arrive on time, we can issue them again at the box office. Please note that we will not re-send tickets which did not arrive.
11. Can I return purchased tickets?
No. Paid tickets cannot be returned or refunded.
12. How do I redeem a voucher?
Please enter the voucher code after entering your contact details and before choosing your payment method when booking online. All vouchers can also be redeemed via telephone, please contact +49 (0)30 4000 59 0.
13. How long are vouchers valid?
Our vouchers are valid for three years from the date of issue.
14. What are the opening hours of the box office?
Our box office is located at the entrance to the first yard of the Hackesche Höfe to your right. It is open daily from 12:00 pm until the start of the performance. On days where there is no performance, the box office closes at 6:00 pm. Please fetch your reserved tickets until 30 minutes before the show starts.
15. When does admission start and how long is the show?
We open our auditorium 60 minutes before the performance starts for shows on Tuesdays to Sundays, and 45 minutes for shows on Saturdays at 9:30 pm. Please make sure to arrive at least 10 minutes before the show starts. The duration of our main shows is approximately 2 hours including one intermission. The duration for special performances varies.
16. Can we eat at your establishment?
The Chamäleon offers innovative, sophisticated and multifaceted cuisine. In order to ensure an undisturbed show meals are served prior to the show and during the interval. Allow our charming service team to assist you in the choice of exquisite wines from the selection of our wine partner “Wein & Glas Compagnie”. Our selection far exceeds that of a normal theatre bar. Experienced barkeepers are happy to surprise you, for example with fresh and fruity or classical cocktail creations. We ask you to place your food orders at least 30 minutes before the start of the performance. Meals ordered later will be served during the intermission. Drinks can be ordered throughout the show.
17. How much is the cloakroom fee?
The cloakroom are free of charge.
18. Is there a dress code?
No, there is no dress code.
19. Do you have WiFi?
Yes, we provide free WiFi to our guests. The Login is available at the theater.
20. May I take photos, videos or sound recordings during the show?
Photo-, video- or sound recordings during the show are prohibited due to copyright. It would also significantly inhibit our artists during their work. We therefore ask for your understanding. However, you are welcome to take photos and videos during the curtain calls and share them on social media.
21. May I bring a dog?
No, dogs are not allowed in our theater.
22. May I bring food and / or drinks?
23. does your establishment have air-condition?
Yes, our theater is equipped with an air-condition to ensure a perfect room-temperature even during the warm season.
24. I have lost something!
If you have lost something, please call us at 030/4000 59 0.
25. How do I obtain regular information?
Subscribe to our newsletter and you will regularly receive information regarding special events, our program, special offers and everything else worth knowing.