Worth knowing / FAQ

 

1. Which railway stations are near the Chamäleon?

We recommend you arrive by public transport.

S-Bahn Hackescher Markt: Lines S 3, 5, 7, 9, 75
Subway Weinmeisterstraße: Line U 8
Bus: Line 348 as well as night busses
MetroTram: M1, M2, M4, M5, M6

For further information on Berlin's public transport system please visit www.bvg.de

2. Where is the best parking option?

3. Which modes of payment are available?

Box office: cash, credit card, debit card
Online: credit card, paypal, "Sofortüberweisung" (German bank accounts only)
Hotline: credit card (via paymentlink), invoice (German bank account only)

4. What do mobility-disabled persons need to know when visiting the theatre?

As our theatre is a listed building, it is unfortunately not possible to make it completely wheelchair-accessible. There are, thus, some information necessary to guarantee your easy access to the venue. For this reason, we ask that you book your tickets over the phone on +49 30-4000 590. We will be happy to explain all of the details to you in a personal conversation to make sure your arrival at the theatre is smooth on the day of the event!

5. Do you have special group discounts?

On order to comply with distance regulations and due to COVID-19 regulations, seats can only be booked online in pairs of 2 or 4 persons per table. If you would like to book a different amount of tickets or reduced tickets, please call us on +49 30-4000 590. We are happy to help!

For further informations about our program or visit, please also get in touch with us on +49 30-4000 590 and we will be happy to advise you personally!

6. Can I bring children?

Children are always welcome with us. Due to the complex subject matter of a nonverbal show and the length of the performance we recommend our shows to children aged 6 or older. For certain shows other age recommendations apply which we announce individually on our website. Please understand that our staff is required to ask you to leave the auditorium upon frequent disturbance. In this case, your ticket will remain valid until the end of the performance.

The general discount for children up to 12 years is 50% off the regular ticket price.

7. Is the program also suitable for foreign guests?

Our shows are perfectly suitable for foreign guests as the communication occurs predominately “without language”.

8. Are discounted tickets available?

Reductions apply for school pupils, students, apprentices, people undertaking voluntary work or voluntary military service, pensioners, unemployed people and disabled people, all upon presentation of valid evidence. Severely disabled people with a "B" status in their verification may bring one assistant for free.

The valid evidence must be presented upon admittance, at the latest.

Additionally, we offer a "Soli Ticket" which offers children up to 12 years, recipients of ALG2 and social benefits a reduction of 50% off the regular ticket price.

9. I have booked my tickets online and did not receive a confirmation. What can I do?

Please check your spam-folder in case the confirmation was considered spam. If this is not he case, please call us on +49 (0)30 4000 59 0 and we will check the status of your booking.

10. How long does the delivery of my tickets take?

We will mail your ticket within one working day. However, please note that the delivery within Germany might take up to 7 days. In case your tickets do not arrive on time, we can issue them again at the box office. Please note that we will not re-send tickets which did not arrive.

11. Can I return purchased tickets?

No. Paid tickets cannot be returned or refunded.

12. How do I redeem a voucher?

Please enter the voucher code after entering your contact details and before choosing your payment method when booking online. All vouchers can also be redeemed via telephone, please contact +49 (0)30 4000 59 0.

13. How long are vouchers valid?

Our vouchers are valid for three years from the date of issue.

14. What are the opening hours of the box office?

Our box office is located at the entrance to the first yard of the Hackesche Höfe to your right.

In October, it is open Tuesday to Friday from 12:00 pm to 6:00 pm.

Starting from November, the box office will be open from Tuesday to Sunday from 12:00 pm until the start of the performance. On days where there is no performance, the box office closes at 6:00 pm. Please fetch your reserved tickets until 30 minutes before the show starts.

15. When does admission start and how long is the show?

Admission starts 45 minutes before the show begins. The ticket check takes place in the foyer, without contact. Please make sure to arrive at least 10 minutes before the show starts.

16. Can we eat at your establishment?

We offer a selection of beverages and snacks during admission before the show starts. Service during the show will be suspended until further notice. Our theatre bar is currently also not available for direct consumption or a drink at the bar after the show. The service is exclusively available at the tables.

17. How much is the cloakroom fee?

In order to avoid contacts, we do not offer our coat check service. If you still want to check in large bags or jackets, our staff will be happy to help you.

18. Is there a dress code?

No, there is no dress code.

19. Do you have WiFi?

Yes, we provide free WiFi to our guests. The Login is available at the theater.

20. May I take photos, videos or sound recordings during the show?

Photo-, video- or sound recordings during the show are prohibited due to copyright. It would also significantly inhibit our artists during their work. We therefore ask for your understanding. However, you are welcome to take photos and videos during the curtain calls and share them on social media.

21. May I bring a dog?

No, dogs are not allowed in our theater.

22. May I bring food and / or drinks?

No, it is not allowed to bring your own food or drinks when visiting our theater. Please order from our á la carte menu or pre-book one of our culinary arrangements.

23. does your establishment have air-condition?

Yes, our theater is equipped with an air-condition to ensure a perfect room-temperature even during the warm season. 

24. I have lost something!

If you have lost something, please call us at 030/4000 59 0.

25. How do I obtain regular information?

Subscribe to our newsletter and you will regularly receive information regarding special events, our program, special offers and everything else worth knowing.

 
No guarantee of completeness.