Terms and Conditions

General Terms and Conditions of Chamäleon Berlin gGmbH (as of September 2024)

Individual customers

§ 1. Applicability

These General Terms and Conditions of Business provide for the relationship between you as the Customer and Chamäleon Berlin gGmbH (hereinafter Chamäleon) in conjunction with the acquisition of tickets and implementation of a ticket booking. They are an integral part of the contract that is entered into by way of the acquisition of admission tickets and redemption of vouchers. Terms and conditions of business to the contrary do not apply.
These General Terms and Conditions of Business can be accessed, saved and printed via our www.chamaeleonberlin.com/en/agb.

§ 2. Programmes, starting times, amendment right

The current programmes, including starting times, can be found in Chamäleon’s official publications.
Chamäleon reserves the right to amend the performance schedule and cast if artistic, technical or organisational reasons render such action necessary.

§ 3. Prices

Chamäleon publishes the respective, valid, ticket prices at the box office and on its website.
All stated prices include statutory VAT and apply plus any shipping costs or other fees, for example for collection, processing or for certain payment methods.

§ 4. Discounts

Persons with severe disabilities, children up to the age of 12, pensioners, pupils, students, unemployed persons, persons with proof of Berlin-Ticket S or berlinpass-BuT eligibility, trainees, those performing voluntary military service and participants in federal voluntary service up to the age of 30 are granted discounts on the normal price. Only a single discounted ticket is sold for each person/authorisation permit and for each event. Discounts are not granted for 6 p.m. and 8 p.m. performances on Saturdays and public holidays or for premieres, special and third party events and New Year’s Eve performances.
Groups (of 15 persons or more) and/or school groups accompanied by a supervising teacher are granted reduced-price tickets, subject to availability.
Members of the Chamäleon Club are granted discounts in line with their membership category.
Proof of eligibility for a discount is to be presented for each discounted ticket when collecting the tickets or on admission. Admission to events with discounted tickets shall only be granted in conjunction with proof of eligibility for a discount. Combining several discounts is not possible. Discounts do not apply to fees.

§ 5. Online purchase

Tickets for events as well as other services can be purchased via the Chamäleon webshop at www.chamaeleonberlin.com.
You undertake to provide truthful personal details during the order process. Once an event has been selected, the order form completed and the desired number of seats chosen, you have the option of clicking the “Buy now” button. By clicking on the “Buy now” button, you are making Chamäleon a binding offer to purchase the selected tickets for a fee.
Customers receive an automated confirmation by e-mail stating that their offer has been received. Such an e-mail does not constitute acceptance of the offer within the meaning of paragraph 2.
A contract for purchasing the selected tickets entitling the customer to participate in the selected event or other services is only entered into when Chamäleon accepts such an offer. Acceptance is brought about by confirmation of acceptance by e-mail or post, sending the tickets / purchased goods or informing the customer when and where the tickets can be collected.

§ 6. Telephone and written enquiries and reservation requests

Telephone and written enquiries (by letter, fax or e-mail) are merely a request to us to make you a specific offer (invitatio ad offerendum). Depending on availability, we shall send you a time-limited offer (Section 148, BGB (German Civil Code)) with the available payment methods. If no time limit is specified in the offer, the offer may only be accepted within 10 days. If you accept the offer within the specified period, a valid contract shall be brought about between you and Chamäleon. Depending on the time of the enquiry, Chamäleon may also make a specific payment method and payment deadline conditional on entering the contract. Following expiry of such a time-limited offer, Chamäleon shall no longer be bound by the offer.
Invoices without a specific payment period are to be settled within 10 days of receipt of the invoice. Insofar as such a payment period is later than the event date, Chamäleon must receive payment by the day before the event date.
If Chamäleon is unable to receive payment by the end of the payment period, Chamäleon shall be entitled to withdraw from the contract.

§ 7. Admission tickets, access to services

The commercial resale of Chamäleon tickets is prohibited if this is not expressly agreed to the contrary in writing.
On request, tickets that have already been paid can be sent to the address you have specified. You bear the cost and risk of shipping. Chamäleon is, in particular, not liable for incorrect address details provided by the customer.
The admission ticket entitles the holder to a single admission to a performance. Admission shall only be granted until shortly before the start of the performance and then – if scheduled – during an interval. Access to an event shall only be granted upon presentation of a valid ticket in digital or physical form. There is no entitlement to admission during a performance that is in progress. If a ticket is lost, there shall be no replacement or refund.

§ 8. Group bookings and responsibility and liability for group bookings

Group bookings in accordance with Section 4(2) grant the customer a right to admission for the group in accordance with Section 7(3). To that end, the group should assemble before the start of the performance and complete the admission process together.
A non-binding booking enquiry (ticket enquiry) can be made to Chamäleon by telephone or in writing (by letter, fax or e-mail) for a group booking (e.g. a school class/company group).
Section 6 applies accordingly, with the proviso that the contracting party is the Customer who makes the group booking in his/her name.
The contracting party shall ensure that the participants in its group booking are familiar and comply with the rules of conduct resulting from these General Terms and Conditions of Business and any on site rules of conduct.
The contracting party is liable to Chamäleon for all damage culpably caused by him/her or participants in his/her group booking.

§ 9. Ticket returns, right of withdrawal

As a matter of principle, returning sold tickets subject to reimbursement of the ticket price is ruled out.
Up to three days before the day of the event, purchased tickets can be converted into vouchers that are valid for three years with a corresponding value, or rebooked for another, equivalent event.
If Chamäleon amends the programme or cast in accordance with Section 2(2) or if such an amendment occurs without active intervention by Chamäleon once you have already purchased a ticket for the amended event, you shall not have a right of cancellation if the amendment does not result in merely an insignificant detrimental effect on the event in terms of function or aesthetics. A detrimental effect shall not apply, which is not conclusive, in particular, if performers are cancelled and replaced by equally suitable performers, the event is moved forward by less than half an hour or back by less than one hour, an event (or part of the programme) is slightly shortened or an event is modified for artistic reasons.
If an event is cancelled by Chamäleon, you have the option of having your money refunded, retaining your ticket(s) for a possible alternative date or having a voucher issued in the sum of the ticket price.
This does not affect statutory cancellation rights.

§ 10. Cancel right

If you are a consumer, you have a statutory cancellation right, about which we are informing you below. A consumer is any person who enters a legal transaction for purposes that cannot be predominantly attributed to their commercial or independent professional activity (Section 13, BGB).

Cancellation notice

Cancellation right
You are entitled to cancel this contract within fourteen days without stating reasons for such action. The cancellation period is fourteen days from the day on which the contract is entered into.

To exercise your cancellation right, you are required to notify us

Chamäleon Berlin gGmbH
Rosenthaler Straße 40/41
D-10178 Berlin
Tel.: +49 (0)30 4000 59 39
Fax: +49 (0)30 4000 59 55
E-mail address: info@chamaeleonberlin.com

by way of an equivocal statement (e.g. via a letter sent by post, facsimile or an e-mail) of your decision to withdraw from this contract. You may use the enclosed sample cancellation form in that respect. However, you are not required to use that form.

To safeguard the cancellation right, it is sufficient if you forward the notification of exercising the cancellation right prior to expiry of the cancellation period.

Cancellation Consequences
If you cancel this contract, we shall be required to repay to you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you a type of delivery other than the most favourable standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. We shall use the same payment method that you used in your original transaction unless something to the contrary was expressly agreed with you for such a repayment. Under no circumstances shall we charge you fees for such a repayment.

If you have requested that the services are to start during the withdrawal period, you shall be required to pay us a reasonable amount that corresponds to the share of the services already rendered, compared with the total scope of the services proposed in the contract, up until the time at which you inform us of the exercising of your withdrawal right in respect of this contract.

Sample cancellation form
(If you wish to cancel the contract, please complete this form and return it.)

To
Chamäleon Berlin gGmbH
Rosenthaler Straße 40/41
D-10178 Berlin
Tel.: +49 (0)30 4000 59 39
Fax: +49 (0)30 4000 59 55
E-mail address: info@chamaeleonberlin.com

– I/we (*) cancel the contract I/we (*) entered into by me/us (*) for the purchase of the following goods (*)/the rendering of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only in the event of notification on paper)
– Date
(*) Delete as applicable.

End of the cancellation notice

You shall not be entitled to a cancellation right for contracts for the rendering of services in conjunction with leisure activities if the contract provides for a specific date or period for the rendering of services, Section 312g(2), No. 9, BGB.

§ 11. Vouchers

Vouchers can only be redeemed for the services to which they expressly entitle the holder. Vouchers that you have purchased from us can be used for Chamäleon and catering services. As a matter of principle, disbursing the voucher amount is not possible. Existing credit shall not bear interest. The residual value of a voucher shall be refunded to you in the form of a new voucher for the residual amount, unless it is a promotional voucher that was not purchased from us – but from one of our partners. In such case, any unused balance shall be forfeited.
A voucher does not grant the holder access to a specific performance. Chamäleon shall only honour vouchers subject to availability of performances.
Our vouchers are valid for 3 years from the date of issue, unless the voucher states a different period of validity.
Vouchers are transferable. We may make payment to the holder of the gift voucher with a discharging effect. This shall not apply insofar as we are aware or fail to become aware as a result of gross negligence, of the respective holder’s lacking authorisation, legal incapacity or lack of power of representation.
Sections 5, 6 and 7 apply accordingly to vouchers.

§ 12. Disruptive items, cloakroom

Chamäleon provides a cloakroom free of charge. Items or cloakroom items can be left there in return for a cloakroom token.
Cloakroom items or items that are likely to disrupt the course of the event, such as bags larger than a DIN4 sheet of paper, are to be handed in to the cloakroom for storage before the start of the performance.
Stored items shall only be returned upon presentation of the cloakroom ticket.
Exchanged, damaged or lost cloakroom items as well as the loss of the cloakroom ticket are to be reported to Chamäleon without delay on the day of the event. In such a case, we shall issue a damage report. Such a document is intended as proof for you and us in the event of loss and for further processing. Chamäleon shall continue the further processing without delay.

§ 13. Image and sound recordings

Image and/or sound recordings of any kind are strictly prohibited in the Chamäleon, ion particular during an event.
Chamäleon may make image, video and/or sound recordings during an event. Such recordings are intended for quality assurance and shall be used exclusively and internally for such a purpose. When using the recordings, Chamäleon shall ensure that your personal rights are not violated.

§ 14. Liability

Chamäleon shall be liable for intent and gross negligence. With regard to minor negligence, Chamäleon shall be liable in accordance with the German Product Liability Act and in the case of damage resulting from the grievous bodily harm of, physical injury to or detrimental effects on the health of persons.
Chamäleon shall also be liable for minor negligence in the event of a breach of material contractual obligations (cardinal obligations), i.e. obligations that enable the proper execution of the contract and upon the execution of which the contracting party may regularly rely. In such a case, the scope of liability is limited to the typically occurring, foreseeable damage. Similarly, in the case of minor negligence, liability shall not apply to indirect damage, consequential damage or the loss of expected profits. The limitation on liability also applies in the event of fault on the part of a legal representative or vicarious agent of Chamäleon.
Irrespective of paragraphs 1 and 2, Chamäleon shall not accept any liability for the loss of or damage to items or cloakroom items that have been handed in, unless these need to be handed in in accordance with Section 12(2).

§ 15. Amending the General Terms and Conditions of Business

We reserve the right to amend and modify these General Terms and Conditions of Business with effect for the future.
You shall be notified of amendments to or supplementary information regarding the General Terms and Conditions of Business by e-mail at least two weeks before they come into effect, without forwarding of the amended or supplemented conditions in detail or the new version of the General Terms and Conditions of Business in full. Notification provided of amendments or supplementary information shall suffice. In the notification, we shall provide a link via which the new version of the General Terms and Conditions of Business can be viewed in full.
Amendments to and supplementary information regarding the General Terms and Conditions of Business shall be made in text form (Section 126b, BGB).

§ 16. Final provisions

In the event that these General Terms and Conditions of Business contain invalid regulations, this shall not affect the validity of the other provisions.
German law applies exclusively to these terms and conditions of business and contracts entered into by the Customer and Chamäleon. This does not affect the applicability of compulsory requirements (including consumer protection requirements), in particular of the country in which the consumer has his/her habitual residence.
Berlin is deemed the place of jurisdiction for all disputes resulting from or in conjunction with these terms and conditions of business insofar as you are a merchant, legal person under public law or special public funds.
The EU Commission has set up the following online dispute resolution platform for the out-of-court settlement of consumer dispute: www.ec.europa.eu/consumers/odr
We do not undertake, and are not willing, to take part in dispute settlement proceedings in accordance with the German Consumer Dispute Resolution Act (VSBG).