Your visit

To help you plan your visit, we have put together some useful information about your evening at our theatre.

How to get here

The Chamäleon is situated in the first courtyard of the Hackesche Höfe. Parking in the surrounding area is limited, so we recommend travelling by public transport or by bike. A stepfree access is available; please speak to our box office staff upon arrival at the Hackesche Höfe.

Find all further details here

Pre-Show and Post-Show

Admission to the theatre auditorium begins one hour before the performance starts. For the Saturday performance at 8.30 pm, doors open 45 minutes before show start. Admission usually closes 15 minutes before show start.

We recommend that you arrive at least 30 minutes before the performance begins. This will reduce your waiting time in the foyer and give you enough time to place your order with our service team at your table. After the show, you are welcome to stay and wind down your evening with us. Our theatre bar remains open for up to an hour after the show.

Cloakroom

Our cloakroom is located right in the foyer and is available to our guests free of charge. As space in our auditorium is limited, we ask that you leave backpacks and larger bags at the cloakroom. Our service team will be happy to assist you if you wish to leave or collect anything.

Food and Drinks

Before the show and during the intermission, you can order food and drinks from our service staff directly at your table. During the performance, service is reduced to ensure that all guests can enjoy the show undisturbed. After the performance, our theatre bar remains open for up to an hour.

Find all further details here

Audio description in German

Selected performances are accompanied by a live audio description in German via headphones and a pre-performance tactile tour. The tactile tour usually begins 30 minutes before doors open. Receivers for the audio description can be borrowed in the foyer on the evening of the performance. Please register and book your tickets either by telephone on 030 4000 590 or by email to reserve a suitable receiver.

Assistance dogs and guide dogs are welcome; please also register them during the booking process. We offer a pick-up service from the S-Bahn and U-Bahn stations. German versions of our menus are available in Braille.

All performances with audio description are marked in the programme schedule and listed under our supporting programme section.

German Sign Language

At regular intervals, our performances are accompanied by a live interpretation into German Sign Language (DGS). The interpretation covers all parts of the production that use spoken language, as well as the admission and welcome speech. Musical sequences with lyrics are accompanied by a musical performance by a deaf performer.

The Chamäleon also provides vibration belts and vests, which transmit sound as tangible vibrations to the body, allowing the audience to experience the show’s music physically. These devices can be borrowed free of charge at the venue at any time. To ensure availability, please add a note of this when booking.

All show accompanied with DGS are marked in the programme schedule and listed under our supporting programme section.

Step-free access

For reasons of heritage protection, our theatre is unfortunately not fully accessible. Step-free access and an accessible bathroom are available. Please note that both can only be accessed via our offices and therefore only when accompanied by a member of the service team.

Find all information on accessibility here.

Content notes

Knowing that certain themes and sensory stimulations may be distressing and/or lead to unpleasant physical reactions, we provide content notes for our productions. You can find all content notes on the respective show pages.

FAQ

Box office: cash, credit card, debit card
Online: credit card, paypal, “Sofortüberweisung” (German bank accounts only)
Hotline: credit card (via paymentlink), paypal, “Sofortüberweisung” (German bank accounts only), invoice (German bank account only)

Please note that we do not accept American Express cards and Diners cards.
As our theatre is a listed building, it is unfortunately not possible to make it completely wheelchair-accessible. There are, thus, some information necessary to guarantee your easy access to the venue. For this reason, we ask that you book your tickets over the phone on +49 30-4000 590. We will be happy to explain all of the details to you in a personal conversation to make sure your arrival at the theatre is smooth on the day of the event! Please also check the section accessibility on our homepage.
We offer you a group discount for groups of 15 or more. The discount depends on the size of the group. We would be happy to make you an initial offer. Send your request to tickets@chamaeleonberlin.com or call us on +49 30-4000 590. The group discount cannot be combined with other discounts.
Children are always welcome with us. Due to the complex subject matter of a nonverbal show and the length of the performance we recommend our shows to children aged 6 or older. For certain shows other age recommendations apply which we announce individually on our website. Please understand that our staff is required to ask you to leave the auditorium upon frequent disturbance. In this case, your ticket will remain valid until the end of the performance.

The general discount for children up to 12 years is 50% off the regular ticket price.
Reductions apply for school pupils, students, apprentices, people undertaking voluntary work or voluntary military service, pensioners, unemployed people and disabled people, all upon presentation of valid evidence. Severely disabled people with a “B” status in their verification may bring one assistant for free.

The valid evidence must be presented upon admittance, at the latest.

There is also a special “Students Only” offer for students and pupils. All information can be found here.
We will mail your ticket within one working day. However, please note that the delivery within Germany might take up to 7 days. In case your tickets do not arrive on time, we can issue them again at the box office. Please note that we will not re-send tickets which did not arrive.
Please enter the voucher code after entering your contact details and before choosing your payment method when booking online. If your voucher number contains a letter, you do not have to enter it. All vouchers can also be redeemed via telephone, please contact +49 (0)30 4000 59 0.
Our box office is located at the entrance to the first yard of the Hackesche Höfe to your right.

Opening hours of our box office:

Tuesday through Friday: 3:00 pm to 8:00 pm
Saturday: 2:00 pm to 8:30 pm
Sunday: 2:00 pm to 6:00 pm
Monday: Closed

Please note: Opening hours are subject to change

You can reach our hotline from Monday to Friday as early as 10 am on 030/4000 59 0. Otherwise during regular box office opening hours.
We are happy to finally offer a greater selection of beverages, snacks and warm meals again.

Our professional and friendly service team is already waiting for you in our theatre hall and on our balcony an hour before the show begins. Food is only served before the performance and during the interval as we want to enable all of our guests to enjoy the show without disruptions. We, therefore, ask all hungry guests to arrive early enough to give us their food orders 30 minutes at least before the show begins. The bar area is closed for guests during the entire evening. Food and beverages can only be ordered at your seat.

Please visit the section “gastronomy” for details.
Photo-, video- or sound recordings during the show are prohibited due to copyright. It would also significantly inhibit our artists during their work. We therefore ask for your understanding. However, you are welcome to take photos and videos during the curtain calls and share them on social media.
Yes, our theater is equipped with an air-condition to ensure a perfect room-temperature even during the warm season. Furthermore, our theater has a modern mechanical ventilation system, which permanently infuses fresh air into the auditorium. The air volume is completely exchanged six times per hour and replaced with fresh air, which enables you to visit the Chamäleon safely.