Disclaimer and Privacy Policy

We,

CHAMÄLEON Theater GmbH
Rosenthaler Str. 40/41
10178 Berlin

are the operator of this website and the services offered on it, and are thus responsible for the collection, processing and use of personal data as defined by the Federal Data Protection Act (BDSG) and the German Telemedia Act (TMG).

We use your data while observing the applicable data protection regulations. With this data protection statement, you are informed of what personal data we collect and store about you. In addition, you receive information about how your data is used and what rights you have with regard to the use of your data.

1.      Collection, saving and use of personal data

a)      When visiting our website

When visiting our website, our servers temporarily save every access in a log file. The following data is collected without your involvement and saved by us until its automatic deletion after 12 months at the latest:

  • The IP address of the requesting compute
  • The date and time of access
  • The name and URL of the accessed file
  • The website from which the access takes place
  • The operating system of your computer and the browser you are using
  • The name of your Internet access provider

The collection and processing of this data takes place for the purpose of enabling the use of our website (establishing a connection), ensuring system security and stability over the long term, enabling the technical administration of the network infrastructure and the optimisation of our Internet offering, and for internal statistical purposes. The IP address is only evaluated in the event of attacks on our network infrastructure and for statistical purposes.

b)      When visiting our website as a registered user

When you use our website as a registered user, we collect data for statistical purposes and in order to enable the smooth functionality of the website. The following data, in particular, is collected:

  • The type, frequency and intensity of the use of the website
  • The purchase frequency
  • The shopping basket

 c)      For ticket orders on our website

Ticket sales via our website take place with the help of our ticketing partner. We make use of 1 ticketing suppliers here, who collect your data for us so that we can process your ticket order:

CTS EVENTIM AG & Co. KGaA (EVENTIM)

Contrescarpe 75 A, 28195 Bremen
info@eventim.de

http://www.eventim.de/

Our ticketing partners collect and save the following data from you as mandatory information for the conclusion of contract when you purchase a ticket via our website and then forward this data to us:

  • Title
  • First name (only EVENTIM)
  • Surname
  • Address
  • Telephone (only TIXOO)
  • E-mail (only EVENTIM)

What’s more, you have the opportunity to also provide voluntary information:

  • Title
  • First name
  • Other methods of contact (fax, web address, mobile phone).

The use of your personal data takes place for the purpose of processing the contractual relationship that exists with you. Your name and your address are required in order to know who our contractual partner is, i.e. to whom we are rendering a service. Your contact details are required so that the ticket can be sent to you, as well as for any questions or information.

We use the services of the following as a payment service provider:

TeleCash GmbH & Co. KG
Konrad-Adenauer-Allee 1 
61118 Bad Vilbel, Germany

Telephone: +49 (0)1806 22558800
Fax: +49 (0)1806 22558899
E-mail: info@telecash.de
Internet: www.telecash.de

Your information about the respective method of payment is required to settle your account. More information on handling the personal data collected about you can also be found at http://www.telecash.de/datenschutz/.

d)     When ordering our newsletter

If you have provided your explicit consent, we save and use your e-mail address to regularly send you our newsletter and for statistical purposes. At the end of each newsletter you can find a link, using which you can unsubscribe from the newsletter at any time. You can also unsubscribe from the newsletter at any time by sending an e-mail to newsletter@chamaeleonberlin.de. When opening the newsletter, the date, time, time zone, e-mail type (HTML/plain text), latitude and longitude of your location, and your IP address are saved.

2.      Distribution of data to third parties

We only pass on your personal data to third parties when you have provided your explicit consent, a statutory obligation to do so exists, or this is required to exercise our rights, in particular to exercise claims from the contractual relationship. What’s more, we pass on your data to third parties where this is required to process the contract. For this purpose, we pass on the necessary data to transport companies, banks and other service providers. These service providers use your data exclusively to process the order and not for other purposes.

 3.      Cookies

We use cookies to optimise our website for your usage behaviour and to collect statistical data about the use of our website. Cookies are small data packages that your web browser automatically saves on your computer’s hard drive when you visit our website. Cookies do not damage your computer’s hard drive, nor is personal data transferred to us by the saving of cookies.

The use of cookies only means that we receive new personal data about you as an online visitor. Most Internet browsers automatically accept cookies. However, you can configure your browser in such a way that no cookies are saved on your computer or a notification is always displayed when you receive a new cookie.

The deactivation of cookies can mean that you are unable to use all of the functions of our website.

4.      GOOGLE TAG MANAGER

We use the Google Tag Manager from Google Inc. on our website. This allows us to manage the website tags more easily via a user interface. Website tags are code elements that serve to evaluate visitor behaviour and the number of accesses to our website, record the effects of marketing campaigns or test our website.

No personal data is collected by the tag manager itself and no cookies are used. The Google Tag Manager merely follows a row of tags and rules of interpretation that determine when a tag is used while you visit our website. It is possible that data is collected by these tags. However, the Tag Manager does not access these. If deactivation occurred on domain or cookie level, it applies to all tracking tags provided these are implemented with the Google Tag Manager. We have centrally specified the use of the function "_anonymizelp()" in order to ensure that IP-addresses are collected and processed anonymously via a Google tag if this has been activated via the Tag Manager.

Google is entitled to collect information on how the Tag Manager is used and which tags are implemented in what manner. This does not affect any information about your identity.

More information on the Google Tag Manager is available in the associated usage guidelines and the Google FAQ.

We use the following tags via the Google Tag Manager

  • Google Analytics
  • Google AdWords Conversion Tracking
  • Google AdWords Remarketing

5. Bing Universal Event Tracking (UET)

We use Bing Universal Event Tracking (UET) from Microsoft Bing Ads. This is a service provided by the Microsoft Corporation ("Microsoft"). It enables us to trace the activities of users of our website, if these have accessed the website via advertisements from Bing Ads.

If you reach our website via a Bing Ads advertisement a cookie will be placed in your computer. Our website has an integrated Bing UET tag. This is a code by means of which, in connection with the cookie, certain non-person-specific data relating to the use made of our website is stored. This includes data on the length of time spent on the website, which areas of the website were called up and via which advertisement the users reached the website. Information on your identity is not recorded.

This information is transmitted to servers of Microsoft in the USA where it is stored, on principal, for a maximum of 180 days.

You can prevent the recording of the data generated by the cookie and relating to your utilization of the website and the processing of this data in that you deactivate the setting of cookies. This can, in some cases, lead to limitations on the functionality of the website.

More detailed information on the analytic services of Bing can be found on the Bing Ads website. More detailed information on data protection at Microsoft and Bing can be found in the Microsoft data-protection provisions.

 

6. User Experience - Hotjar

We are constantly working on making it as easy and convenient as possible for you to visit and use our website. In order to meet this objective, we use the analysis service Hotjar (3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe) on our website. Hotjar is a tool used to analyse user behaviour. It enables us to record and evaluate how visitors use our website (e.g. their mouse movements, clicks, scroll height, etc.). In order to do so, Hotjar installs cookies on the devices used by visitors to our website and is able to store data such as their browser information, operating system, time spent on the website, etc. in anonymised form. You can prevent Hotjar from processing these data by deactivating the use of cookies in your browser settings and deleting any cookies that are already active. Another way to prevent your data from being processed by Hotjar is to activate the "Do Not Track" function in your browser. To find out how to change this setting, please visit: https://www.hotjar.com/opt-out.

 

7. Facebook Website Custom Audiences

We use Facebook Website Custom Audiences. This is a marketing service offered by Facebook Inc. (“Facebook”). It allows us to display individualised and interest-based ads on Facebook to certain groups of pseudonym-using visitors to our website who also use Facebook.

A Facebook Custom Audience pixel is integrated on our website. This JavaScript code is used to store non-personal data relating to use of the website, including your IP address, the name of the browser you are using and the source and target page. This information is transmitted to Facebook servers in the USA. An automated check is carried out there to see if you have already saved a Facebook cookie. The Facebook cookie automatically determines whether you belong to our target group. If you are in our target group, we will display relevant advertising to you on Facebook. You will not at any stage be personally identified by us or by Facebook during this data comparison process.

You can opt out of using the Custom Audiences service on the Facebook website.

After you log on to your Facebook account, go to the settings for Facebook ads.

See Facebook’s Data Policy for further information.

 

8.      Social plugins

a)       Facebook

We use the plugin from the social network facebook.com on our website. This is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (hereinafter only ‘plugin’).

We have integrated the plugin into our website in the form of a button consisting of the Facebook logo. When you load a page on our website which contains one of these plugins, your browser forms a direct connection to the Facebook servers. The content of the plugin is transferred directly from Facebook to your browser and integrated from this into the website.

By integrating the plugin, Facebook obtains the information that you have loaded the corresponding page on our website. If you are logged into Facebook, Facebook can allocate the visit to your Facebook account. If you interact with the plugin, such as by submitting a comment, writing a post or pressing the ‘Like’ button, the corresponding information is transferred directly from your browser to Facebook, where it is saved.

Facebook can use this information for the purpose of advertising, market research and the needs-based design of the Facebook pages. To this end, Facebook creates usage, interest and relationship profiles e.g. to evaluate your use of our website with regard to the advertisements you are shown on Facebook, to inform other Facebook users about your activity/interests on our website, and to provide other services associated with the use of Facebook.

For information on the purpose and scope of data collection by Facebook and the further processing and use of your data there as well as your corresponding rights and setting options for protecting your privacy, please consult the Facebook data use policy.

If you do not want Facebook to collect data about you via this website to this extent, you need to log out of Facebook before visiting our website. If you do not have a Facebook account or have logged out of Facebook before visiting our website, it is still possible that Facebook will come into contact with and save your IP address.

b)       Twitter

Furthermore, we use a plugin operated by the social network Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA, on our website (hereinafter only plugin).

We have integrated the plugin into our website in the form of a button consisting of the Twitter logo. When you load a page on our website which contains one of these plugins, your browser forms a direct connection to the Twitter servers. The content of the plugin is transferred directly from Twitter to your browser and integrated from this into the website.

By integrating the plugin, Twitter obtains the information that you have loaded the corresponding page on our website. If you are logged into Twitter, Twitter can allocate the visit to your Twitter account. When you interact with the plugin, i.e. press the ‘Twitter’ button, the corresponding information is transferred directly from your browser to Twitter, where it is saved. If you are logged into Twitter, Twitter can allocate the visit to your Twitter account.

For information on the purpose and scope of data collection by Twitter and the further processing and use of your data there as well as your corresponding rights and setting options for protecting your privacy, please consult the Twitter data use policy.

If you do not want Twitter to collect data about you via this website to this extent, you need to log out of Twitter before visiting our website or change the data protection settings in your browser accordingly.

c)         Google Plus

Our website uses the ‘+1’ button from the social network Google Plus, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The button can be identified with the symbol ‘+1’ on a white or coloured background.

When you load a page from our website which contains one of these buttons and you click on the Google Plus button, your browser forms a direct connection to the Google servers. The content of the ‘+1’ button is transferred directly from Google to your browser and integrated from this into the website. We therefore have no influence over the scope of data that Google collects using this button. According to Google, no personal data is collected without a click on the button. Such data, including IP address, is only collected and processed for members who are logged in.

For information on the purpose and scope of data collection by Google and the further processing and use of your data there as well as your corresponding rights and setting options for protecting your privacy, please consult the Google data use policy.

If you are a Google Plus member and do not want Google to collect data about you via this website and link it to your member data stored at Google, you need to log out of Google Plus before visiting our website.

d)        YouTube

Our website uses plugins from Youtube.de/Youtube.com, which is represented by Google Inc., operated by YouTube, 901 Cherry Ave, San Bruno, California, USA. If you access a page on our website that contains such a plugin, a connection is established with the YouTube servers and the plugin is displayed on the website by sending a notification to your browser. In doing so, the YouTube server is notified about which of our websites you have visited. If you are logged into YouTube as a member, YouTube allocates this information to your personal user accounts on these platforms. When using these plugins e.g. when clicking on the start button for a video or submitting a comment, this information is e.g. assigned to your YouTube user account, which can be prevented by logging out before using the plugin. You can find out how your data is collected and used by the platform and plugins in YouTube’s data use policy.

e)         TripAdvisor

The plugin for the review platform TripAdvisor is used on our website. This is provided and operated by TripAdvisor Inc., 141 Needham Street, Newton, MA 02464, USA. The plugin is shown by an owl. If you click on the plugin, you are forwarded directly to the TripAdvisor portal, and to our company page on there with customer reviews. We are not involved in customer reviews and any collection or saving of personal data on the TripAdvisor portal. You can find more information in the TripAdvisor data protection statement

8.      Security

We employ suitable technical and organisational security measures to protect your data stored with us from accidental or deliberate manipulation, partial or complete loss or destruction, and against unauthorised access by third parties. Our security measures are constantly improved in line with technological advancements.

10.      Information, reporting, correction and deletion of data

You have a right to information concerning the personal data stored about you and a right to correct incorrect data as well as its blocking and deletion.

For information about your personal date, to instigate a correction of incorrect data or its blocking or deletion, and for other questions about the use of your personal data, please contact us on:

Tel:      +49 (0)30/ 4000 59 30

Fax:     +49 (0)30/ 4000 59 33

E-mail:  datenschutz@chamaeleonberlin.com

11.      Currentness of the data protection statement

This data protection statement is currently valid and dates from 19.04.2016. It can be accessed and printed at any time on our website at: www.chamaeleonberlin.com/en/privacy-policy.

 

 
No guarantee of completeness.